Help Center

Find it atAny public ticket page

1. Move a mouse to move the arrow on the screen. On a phone or tablet, touch the item with one finger.
2. To choose a button or link, place the arrow over it and click the left mouse button once. On a touchscreen, tap it once.
3. To move down a page, roll the mouse wheel, drag the scroll bar at the right edge, or slide one finger upward on a touchscreen.
4. To type in a box, click or tap inside the box first. A blinking line means the box is ready for typing.
5. Use Backspace to erase. Press Tab on a keyboard to move to the next box.
6. Click a button only once and wait for the next page so the same request is not submitted twice.

Good to know: If nothing happens immediately, wait several seconds before trying again.

Find it atHelp

1. Select Help in the top menu.
2. Click or tap the search box and type a short phrase such as choose seats, payment, gift card, or find tickets.
3. Select a topic title to open its instructions. Select the title again to close it.
4. Use a section button to limit results to one part of Help.
5. Select Clear to remove the search and show all public topics again.

Find it atCheckout and payment pages

1. Check that the website address belongs to the theatre ticket system before entering personal information.
2. Enter card information only in the checkout payment boxes.
3. Never email or text a full card number, security code, password, or ticket barcode.
4. Stop and contact the box office if the page shows a security warning, asks you to install software, or looks unfamiliar.
5. On a shared computer, close the browser after the purchase and do not save payment information.

Good to know: The box office does not need your password or complete card information to locate an order.

Find it atShows page

Enlarge screenshot

1. Open the ticket website. The Shows page lists productions currently available for purchase.
2. Scroll until you see the title or picture you want.
3. Read the date range under the title. It includes only performances available in this view.
4. Select Choose Dates on that show card.
5. For a season or package, select its collection button and follow the package instructions.

Good to know: A missing show may not be on sale yet, may have ended, or may not be available to the public.

Find it atShows → Choose Dates

Enlarge screenshot

1. Read the show title at the top to confirm the production.
2. Each performance card shows a small calendar, written date, start time, and price before fees.
3. The colored date on the small calendar is the date for that performance.
4. Check the day of the week and AM or PM carefully.
5. Select Choose Seats on the correct card.

Good to know: Use the browser Back button once if you chose the wrong show. Do not use Back while payment is processing.

Find it atPerformance → Seating chart

Enlarge screenshot

1. Read the color legend. Only seats shown with the available color can be selected.
2. Find the stage label so you know which direction the seats face.
3. Use Chart zoom if labels are too small. On a phone, move an enlarged chart with one finger.
4. Click or tap an available seat and confirm its row and number appear in the cart.
5. Add other seats one at a time and review the cart after every selection.

Good to know: If a seat becomes unavailable, another patron may have selected it first. Choose another seat or refresh availability.

Find it atPerformance → Seat list

Enlarge screenshot

1. Select Seat list near the top of the seat-selection page.
2. Find the row you want.
3. Move the pointer over a seat, or use the keyboard to focus it, to see its location in the compact full seating-chart guide.
4. The orange marker, purple ring, and crosshair identify that seat in the full theatre.
5. Click or tap the seat to add it to the cart. Select Seating chart to return to the full map.

Find it atSeat selection

1. Read the legend for wheelchair holds, unavailable seats, and seats not offered for public sale.
2. Read venue notices about stairs, elevators, balconies, and access conditions.
3. Select only seats marked available for your order.
4. If the seating option you need cannot be selected, stop before payment and contact the box office.

Good to know: Do not buy a different seat expecting it to be moved later; arrange assistance before completing the order.

Find it atShopping Cart

Enlarge screenshot

1. Read every cart line and confirm show, date, time, row, seat, quantity, and price.
2. Watch the countdown timer; seats are held only for the time shown.
3. Use Continue Shopping to add another item.
4. Use Modify Cart or the remove option for an incorrect seat, then follow the prompts before selecting a replacement.
5. Continue to checkout only when every cart line is correct.

Good to know: If the timer expires, the seats may return to sale and must be selected again.

Find it atCart → Checkout

Enlarge screenshot

1. Click or tap the first required box and type the requested information.
2. Enter the purchaser’s full name, email, phone, and billing address exactly as requested.
3. Use an email account you can open because confirmation and tickets may be sent there.
4. Complete every required box identified by the page.
5. Check spelling—especially the email address—before continuing.

Good to know: Contact the box office instead of entering false information when you cannot complete a required field.

Find it atCheckout order summary

Enlarge screenshot

1. Enter a promotional code only in the box provided, then select Apply when shown.
2. Confirm the total changed as expected.
3. Read handling or service fees included in the final total.
4. A donation is optional unless the page clearly says otherwise; change or remove it before paying if needed.
5. Review the final total at the bottom of the summary.

Good to know: An expired, mistyped, or ineligible code will not reduce the total.

Find it atCheckout → Payment

Enlarge screenshot

1. Confirm the final total and choose an available payment method.
2. For a gift card, enter the requested gift-card information and apply it.
3. For a bank card, enter the name on card, card number, expiration, security code, and billing information requested.
4. Check every field for typing mistakes.
5. Select the final purchase button once and wait. Do not refresh, close the page, or press Back while it processes.

Good to know: A no-cost order may not show payment boxes; complete the required contact information and use the final process button.

Find it atCheckout → Payment message

1. Read the complete message and write it down or take a screenshot without showing card details.
2. Correct a highlighted field and try once more only if the message asks for corrected information.
3. Do not repeatedly submit a declined card or an unavailable payment service.
4. Check email before starting another order; a confirmation may mean the first order completed.
5. Contact the box office with your name, show, performance, attempt time, and the message shown.

Good to know: Never email a full card number or security code.

Find it atOrder confirmation and email

1. Wait for the confirmation page and locate the order or purchase number.
2. Confirm the show, date, time, seats, and total.
3. Save or print the confirmation when offered.
4. Open the confirmation email and select its ticket or download button.
5. Print the PDF or open tickets on a phone before arriving. Keep every barcode private.

Good to know: If email does not arrive, check Spam or Junk and contact the box office with the purchaser name and performance.

Find it atShows page or Ticket Services

1. Choose the Gift Card, Season Ticket, or Ticket Package option.
2. Read what is included, eligible performances, expiration information, and seating restrictions.
3. For a package, select every required performance and seat.
4. Review all included items in the cart.
5. Complete checkout and keep the confirmation and any card or package instructions.

Find it atTicket Services or the box office

1. Read the ticket policy on the website and confirmation.
2. Open Ticket Services if the public page provides the option.
3. Have the purchaser name, order number, show, performance, and seats ready.
4. Review any price difference before confirming an exchange.
5. If the option is unavailable, contact the box office before buying replacement tickets.

Find it atAny public ticket page

1. Wait several seconds for loading to finish.
2. Before payment, refresh once if needed; you may need to select seats again.
3. After submitting payment, do not refresh immediately. Check for confirmation first.
4. Increase browser text size, rotate a phone, or use Seat list instead of the chart when that is easier.
5. If the problem continues, note the page, show, date, device, and exact message and contact the box office.

Good to know: Closing the page or letting the timer expire can release selected seats.